TERMS OF SALES

Effective as of 06/27/2022


ARTICLE 1 - Champ d'application


These General Terms and Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale (“The Products”) by the Seller on the site https://tousimparfaits.com/. The Products offered for sale on the site are as follows:

Playing cards

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site.https://tokyocards.com/ what the customer is required to take note of before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer over the age of 18 and having full legal capacity.

Product offers are valid within the limits of available stocks, as specified when placing the order.

These T&Cs are accessible at any time on the site.https://tokyocards.com/ and will prevail over any other document.
The Customer declares to have read these GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure of the site.https://tokyocards.com/.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's contact details are as follows:

Company name: Here Japan co.,ltd
Forme juridique: KABUSHIKI GAISHA
Capital social : 1000000¥
Siège social: TOKYO-TO-KATSUSHIKA-KU, KAMAKURA, 4-18-2, JAPAN
RCS : NC
REGISTRATION NUMBER : 1011801029960
N ° TVA: NC
Mail : tokyocards@ici-japon.com

The contact details of the director of publication are as follows:

Publication Director 

Company name: INDIEVIDUALS
Legal form: SARL
Capital social : 1000€
The head office : 26 AVENUE CHRISTIAN DOPPLER - BAT D5 - 77700, BAILLY-ROMAINVILLIERS, FRANCE
RCS: MEAUX
SIRET :83440346100033
N°TVA :FR71834403461
Mail : tokyocards@ici-japon.com

The Products presented on the sitehttps://tokyocards.com/ are offered for sale in the following countries: Metropolitan France, Belgium, Switzerland, Luxembourg, Germany, Spain and Italy.

In the event of an order to a country other than Metropolitan France, the Customer is the importer of the Product(s) concerned.

For all Products shipped outside the European Union, the price will be calculated excluding taxes automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Client.


ARTICLE 2 – Price


The Products are supplied at the current prices listed on the site.https://tokyocards.com/, when the order is registered by the Seller.

The prices are expressed in Euros, including VAT.

The prices take into account any reductions that may be granted by the Seller on the site.https://tokyocards.com/.

These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.


ARTICLE 3 – Orders


It is up to the Customer to select on the sitehttps://tokyocards.com/ the Products he wishes to order, according to the following terms:

The customer chooses a product that he puts in his basket, product that he can delete or modify before validating his order and accepting these general conditions of sale. He will then enter his postal address. After validating the information, he will access a secure payment portal. Once payment is finalized, the order will be considered final.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the sitehttps://tokyocards.com/ constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.


ARTICLE 4 - Terms of payment


The price is paid by secure payment, according to the following terms:
- Payment by credit card (via ShopifyPayments)
- Payment by Paypal: to do this, the customer will have to accept the general conditions of use of Paypal.

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on thehttps://tokyocards.com/.

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.


ARTICLE 5 – Deliveries


The products are delivered to the delivery address notified by the customer. The delivery date may vary depending on preparation and shipping times. Delivery times are calculated in working days and cannot exceed 14 days in France, 21 days in Belgium, Switzerland, Luxembourg, Spain, Italy and Germany (unless otherwise indicated) and 30 days in Canada and the DOM-TOM (unless otherwise indicated).

Please note: the choice of a Chronopost delivery is not binding Here Japan co.,ltd to modify its preparation deadlines. These will remain unchanged from a Colissimo delivery. Only the delivery time announced by the carrier Chronopost is concerned.Problems related to a delay in delivery by Chronopost, despite the additional cost of the express offer, cannot give rise to any compensation or support from Here Japan co.,ltd (in particular a reimbursement of costs shipping).

Delivery times are extended by 10 working days in the event of an order with personalization.

NB: the delivery address indicated by the buyer is under his sole responsibility andHere Japan co.,ltd disclaims all liability in the event of an error therein. In the case of a shipment of parcels to the address indicated by the buyer and that it is false (lack of information, NPAI) and returned to the sender,Here Japan co.,ltd will refund the amount of the order DEDUCTED SHIPPING COSTS (which remain the responsibility of the buyer). The customer can therefore reorder on the site by respecting the standard process and by carefully checking the delivery address indicated.

Relay point deliveries are only accepted if the "Colissimo Relay Point Delivery" offer is selected. In the event of non-selection by the customer of a specific relay point when placing the order, it will be automatically chosen by Here Japan co.,ltd according to the delivery address. Problems related to an address indicated as a relay point when the offer above has not been selected cannot be supported by eitherHere Japan co.,ltd, nor by La Poste.

NB 2 :Here Japan co.,ltd strives to offer the lowest available cost for its delivery charges. Nevertheless, some costs are incompressible and are distributed as follows:

- Payment of the service provider (handling, preparation of the package, order tracking, management of returns and after-sales service)
- Payment of the shipment with the chosen carrier (different according to the weight and/or the final destination of the order)

These delivery costs are necessary to offer you the best quality of service possible in the management of your orders.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are given for information only.

The Customer is required to check the condition of the products delivered. He has a period of 30 days from delivery to make complaints by email, accompanied by all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs.

NB 3: for any gift card order, the Customer will receive a unique code at the email address indicated by him. This code will be valid for 1 year from the date of order.

In the event of a problem or loss of the code, the Customer may contact the Seller by email at: tokyocards@ici-japon.com.

Gift cards cannot be exchanged or refunded. Shipping costs will not be applied for this Product.


ARTICLE 6 - Transfer of ownership


The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said Products.


ARTICLE 7 - Right of withdrawal


According to the terms of article L221-18 of the Consumer Code, "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a canvassing by telephone or off-site, without having to justify its decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day:
1 - From the conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4;
2 - From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract. In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good. »

With regard to the effects of withdrawal, the Seller will reimburse the Customer for all payments received excluding delivery costs, without undue delay and, in any event, no later than 14 days from the day on which the Seller is informed of the Customer's decision to withdraw from this contract.

The Product must be in its packaging in perfect condition and ready to be marketed again. Return costs remain the responsibility of the customer. The site https://tokyocards.com/ reserves the right to refuse any request for reimbursement that is abusive or initiated outside the deadlines.

For shipments outside Metropolitan France, the withdrawal period is reduced to 7 days and the return costs remain the responsibility of the customer.

The right of withdrawal can be exercised by email, at the following address: tokyocards@ici-japon.comexpressing the desire to withdraw or by post addressed to the Seller at the following postal address: INDIEVIDUALS - HERE JAPAN CORP - 26 AVENUE CHRISTIAN DOPPLER - BAT D5 - 77700, BAILLY-ROMAINVILLIERS, FRANCE.

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of :

Company name:Here Japan co.,ltd
Legal form :KABUSHIKI GAISHA
Capital social : 1000000¥
Siège social: TOKYO-TO-KATSUSHIKA-KU, KAMAKURA, 4-18-2, JAPAN
RCS : NC
REGISTRATION NUMBER: 1011801029960
VAT number:NC
Mail : tousimparfaits@ici-japon.com

I hereby notify you of my withdrawal from the contract relating to the sale of the property below:

Ordered on / received on: __________ / __________

Consumer name: __________

Signature of the consumer (only in case of notification of this form on paper): __________

Date : __________

 
Exchange policy

Any request for exchange must be motivated within 14 days after the date of receipt by the customer by email to the following address: tousimparfaits@ici-japon.com.

The Product must be in its packaging in perfect condition and ready to be marketed again. Return costs remain the responsibility of the customer. The site https://tokyocards.com/ reserves the right to refuse any exchange request that is abusive or initiated outside the deadlines. The Product must be sent to the following postal address: INDIEVIDUALS – ICI JAPON CORP – 26 AVENUE CHRISTIAN DOPPLER - BAT D5 - 77700, BAILLY-ROMAINVILLIERS, FRANCE.

Damaged, soiled or incomplete Products are not taken back.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

NB: Personalized Products cannot be taken back or exchanged. The right of withdrawal also does not apply. The name indicated for personalization by the buyer is under his sole responsibility andHere Japan co.,ltd disclaims all liability in the event of an error therein. Personalization cannot exceed 10 characters and can only contain letters A-Z and numbers.

The return costs remain the responsibility of the Customer.


ARTICLE 8 - Liability of the Seller - Warranties


The Products supplied by the Seller benefit from:

  • The legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order,
  • The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Provisions relating to legal warranties

Article L217-4 of the Consumer Code
“The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code
“The property is in accordance with the contract:
1 - If it is specific to the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 - Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »

Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »

Article 1641 of the Civil Code.
"The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or I would have paid a lesser price for them, if he had known them. »

Article 1648 paragraph 1 of the Civil Code
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

Article L217-16 of the Consumer Code.
The Seller will reimburse or replace or the Products found to be non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.

Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 10 days following the Seller's finding of the lack of conformity or the hidden defect. This refund may be made by the means of payment originally used by the Customer when placing the order.
The responsibility of the Seller cannot be engaged in the following cases:
Non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify.

In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.


ARTICLE 9 - Personal data


The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected only for the execution of the sales contract.


9.1 Collection of personal data


The personal data collected on the sitehttps://tokyocards.com/ are the following :

Product Order

When ordering Products by the Customer:

Surname, first name, postal address, e-mail address, telephone if provided.


Payment

As part of the payment of the Products offered on the sitehttps://tokyocards.com/ it records financial data relating to the Customer's / user's bank account or credit card.

9.2 Recipients of personal data


Personal data is reserved for the sole use of the Seller and its employees.


9.3 Data controller


The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data.


9.4 Limitation of processing


Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.


9.5 Security and privacy


The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.


9.6 Implementation of Customer and user rights


In application of the regulations applicable to personal data, Customers and users of the sitehttps://tousimparfaits.com/ have the following rights:

They can update or delete the data concerning them as follows: send an email to tokyocards@ici-japon.com.

They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data controller".

If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data controller".

They may request the deletion of their personal data, in accordance with the applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller".

They can also request the portability of the data held by the Seller to another service provider.

Finally, they can object to the processing of their data by the Seller
These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.

The controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must be motivated. The Customer is informed that in the event of refusal, he may lodge an appeal with the CNIL (3 place de Fontenoy, 75007 PARIS) as part of its right of objection, or seize a judicial authority.

The Customer also has the optionto contact theCNILwithout contacting the Seller first.


ARTICLE 10 - Intellectual property


The content of the sitehttps://tousimparfaits.com/ is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.


ARTICLE 11 - Applicable law - Language


These T&Cs and the resulting operations are governed by and subject to French law.

These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 12 – Disputes

 
For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these GCS.

The Customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

The Client is also informed that he can also use the Online Dispute Resolution (RLL) platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.

ARTICLE 13 – SAV

For any questions, you can contact the Seller from the "Contact" located in the main menu of the site https://tousimparfaits.com/.

You can also send us an email at the following address: tokyocards@ici-japon.com or by post addressed to the Seller at the following postal address: INDIEVIDUALS - ICI JAPON CORP - 26 AVENUE CHRISTIAN DOPPLER - BAT D5 - 77700, BAILLY -ROMAINVILLIERS, FRANCE.

After-sales support is open Monday to Friday and from 9 a.m. to 5 p.m. Our response times are a maximum of two working days.

Bank charges

It appears that some banks apply transaction fees, which vary depending on the institution and the amount of the transaction. These are therefore fees that your bank has applied.

We're working with our partners to make these fees go away, but at this time we don't have solutions to prevent them. We apologize for any inconvenience caused,