About us

The transport of your package

Tokyo Cards orders are all shipped from Japan. Packages are sent as soon as possible after receipt of payment.

Orders are transported by DHL.

Each order is tracked online. Tracking information is accessible by the customer via his personal page or by email to the address provided by the customer.

The products are delivered to the delivery address notified by the customer. The delivery date may vary depending on preparation and shipping times. Delivery times are calculated in working days and cannot exceed 20 days.

Most often parcels arrive between 3 days and a week after dispatch (DHL information).

Warning: problems related to a delay in delivery from DHL, despite the additional cost of the express offer, cannot give rise to any compensation or support from Ici Japon co.,ltd (in particular a refund shipping costs).

Delivery times are extended by 10 working days in the event of an order with personalization.

NB: the delivery address indicated by the buyer is under his sole responsibility and Ici Japon co.,ltd disclaims all responsibility in the event of an error on it. In the case of a shipment of parcels to the address indicated by the buyer and that it is false (lack of information, NPAI) and returned to the sender, Ici Japon co.,ltd will refund the amount of the order DEDUCTED SHIPPING COSTS (which remain the responsibility of the buyer). In the event that the customer has ordered a Pack with shipping costs included, the shipping costs deducted will amount to €20. The customer can therefore reorder on the site by respecting the standard process and by carefully checking the delivery address indicated.

NB 2: Ici Japon co.,ltd strives to offer the lowest cost available for its delivery costs. Nevertheless, some costs are incompressible and are distributed as follows:

- Service provision (handling, parcel preparation, order tracking, management of returns and after-sales service)
- Payment for shipping with the chosen carrier (different depending on the weight, size and/or final destination of the order)

These delivery costs are necessary to offer you the best quality of service possible in the management of your orders.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are given for information only.

The Customer is required to check the condition of the products delivered. He has a period of 15 days from delivery to make complaints by email, accompanied by all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs.

NB 3: for any gift card order, the Customer will receive a unique code at the email address indicated by him. This code will be valid for 1 year from the date of order.

In the event of a problem or loss of the code, the Customer may contact the Seller by email at: service.client@candysan.com.

Gift cards cannot be exchanged or refunded. Shipping costs will not be applied for this Product.